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What to do if your domain is listed….

Posted on May 23rd, 2008 in New Domains by dglosser

Q. My domain is listed unfairly. How do I get my domain removed?
A. Remember that we are a reporting service. All of the data comes from external sources. None of the domains or sites listed on the DNS-BH lists come from data created here. So generally speaking to get off a list you should contact that data source as described in the domains.txt file.

Check other major antivirus and malware vendors to see if you are also listed there as well as the domains.txt file may not be the only location which lists your domain as malware or malicious.

Provide documented, third-party proof that these vendors have “delisted” your domain. Contact us after you’ve provided this information.

Threatening legal action or starting legal proceedings will result in a much longer delay in getting your site removed. The DNS-BH project is a volunteer non-for-profit project and blacklist operators are protected under U.S. Federal statute and case law 47 USC 230(c)(2)(B).

We have no wish to list a site unfairly. Although every effort is made to ensure the list is error free, mistakes can and will occur. We do not want to list anything that should not be listed. This list is not intended to block ad serving, or any other legitimate activity. It’s intent is to help network operators and others to identify and stop malware infections.

This list comes with no guarantees. We all have other full-time jobs. This is a completely volunteer effort as part of the fight against malware.

The average time between asking for a site to be delisted and the site actually being delisted (if warranted) is less than 24 hours.

Again, threatening legal action or starting legal proceedings will result in a much longer delay in getting your site removed.

If a domain is removed, it is still listed in the “domains.txt” file with a comment (#) in the first column but is not active.

Just to clarify – this has always been our policy, back when we were hosted on the bleedingsnort web site.

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